Empirical research in service engineering based on AHP and fuzzy methods

Yanrui Zhang; Wenfu Cao; Lina Zhang

doi:10.1117/12.2205695

3 December 2015 Empirical research in service engineering based on AHP and fuzzy methods

Yanrui Zhang, Wenfu Cao, Lina Zhang

Proceedings Volume 9794, Sixth International Conference on Electronics and Information Engineering; 97942U (2015) https://doi.org/10.1117/12.2205695
Event: Sixth International Conference on Electronics and Information Engineering, 2015, Dalian, China

Abstract

Recent years, management consulting industry has been rapidly developing worldwide. Taking a big management consulting company as research object, this paper established an index system of service quality of consulting, based on customer satisfaction survey, evaluated service quality of the consulting company by AHP and fuzzy comprehensive evaluation methods.

Citation Download Citation

Yanrui Zhang, Wenfu Cao, and Lina Zhang "Empirical research in service engineering based on AHP and fuzzy methods", Proc. SPIE 9794, Sixth International Conference on Electronics and Information Engineering, 97942U (3 December 2015); https://doi.org/10.1117/12.2205695

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