Ms. Amelie Gnatz Profile

Amelie Gnatz

at European Southern Observatory

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Proceedings Article | 13 December 2020 Presentation + Paper

The importance of user acceptance and maintainability: turning away from the interactive manual for the European ALMA antennas

A. Gnatz, A. Paredes

Proceedings Volume 11449, 114490V (2020) https://doi.org/10.1117/12.2562350

KEYWORDS: Antennas, Standards development, Data processing

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The 25 European Antennas of ALMA were delivered by ESO to the ALMA project in Chile between 2011 and 2013. Since then, they are operated and routinely maintained under extreme conditions. The content of the documentation of the European ALMA Antennas is in constant need for content-wise updates due to diverse component and software upgrades (which need to be mirrored in the content of the information product) and the gain of staff experience. Initially the interactive maintenance manual for the European ALMA Antennas was prepared following the standard S1000D. The interactive version was expected to ease the process of creating consistent, and uniform information and to ease user access, compared to more conservative solutions. In this paper we evaluate the application limits of the commissioned maintenance manual following S1000D that caused lacking user acceptance and therefore ESO’s expectations not being fulfilled. The process of developing the new approach tailored to both, the use-cases on field and the creation and agile maintainability in-house, is explained. Taking the analyzed use-cases and user inputs into consideration we present the strategy of updating the maintenance manual in a way that guarantees short document lifecycles and streamlined maintainability inside the organization. In particular, the involvement of the target groups throughout the process preparing the effective launch of the new release are highlighted. The modular workflow to create the maintenance manual focuses on granular content reuse from one single source which is maintained centralized internally. In addition to the workflow, also the tool for the manual creation, Adobe FrameMaker, is described. Finally, we show the beneficial influence of the new maintenance manual release on the running operations of the European ALMA Antennas and discuss potential application cases.

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